Refund Policy

Last updated: April 18, 2026

1. Token Purchase Refunds

PicoFxBot token purchases are subject to the following refund terms:

Unused tokens may be refunded within 30 days of purchase. To request a refund, contact support at picofxbot@gmail.com.
Used tokens — tokens consumed by profit share fees on profitable trades — are non-refundable.
Free tokens ($20 new-user credit) are non-refundable and non-transferable.
Cryptocurrency payments are irreversible by nature. Refunds for unused tokens will be issued to the original payment method or an agreed-upon wallet address.

2. Service Cancellation

PicoFxBot has no recurring billing — tokens do not expire and there is nothing to cancel. You may stop using the service at any time:

Disconnect your broker account from the dashboard to stop trading immediately
Unused tokens remain in your wallet indefinitely
You may request account closure and a refund of your remaining unused token balance by contacting support
No fees are charged while your account is inactive

3. Token Balance & Trading

When your token balance reaches $0, trading pauses automatically — all open positions are closed and your broker account is disconnected. No additional charges are incurred without your action. To resume trading, simply top up your token wallet (minimum $10). See our ML API Token System for details.

4. Service Disruptions

In the event of extended, unplanned service outages lasting more than 48 consecutive hours, PicoFxBot may, at its sole discretion, credit tokens to your wallet to compensate for the downtime. This is not guaranteed and is evaluated on a case-by-case basis.

5. Disputed Payments

If you believe a payment was made in error or was unauthorized, please contact us immediately at picofxbot@gmail.com. We will investigate and respond within 5 business days.

6. Acknowledgment

By purchasing tokens on PicoFxBot, you confirm that you have read and understood this Refund Policy. You acknowledge that tokens consumed by profit share fees are non-refundable, and that unused tokens may be refunded within 30 days of purchase. You also acknowledge the risks associated with forex trading as outlined in our Risk Disclosure.

7. Contact

For billing inquiries, please contact us at picofxbot@gmail.com or visit our Contact page.